Below you can find answers to the questions we are most often asked about making purchases from our store:

How can I check the availability of products?

Next to each product you will find information on its availability in the store:

  • No goods – currently zero items in stock; if you are particularly interested in that product, let us know by e-mail at sklep@magabi.pl or by telephone on 668766838
  • Number of items – this is exactly how many items we have in stock
  • Available to order – we can obtain the product specially for you

How can I check the progress of an order?

We will send information to your e-mail address about progress in fulfilling your order. Also, on logging on to your account, you will be able to access full information about your current and past orders: status, content, addresses given, etc.

How long will I have to wait for delivery?

Immediately after you place an order you will receive an information e-mail containing a link which you should click to confirm the order – then we will begin processing the order. Current information on progress with your order will be sent to your e-mail address.

Date of receipt of goods = dispatch date + delivery time

The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.

» detailed information on fulfilment of orders

What methods of delivery are available?

Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery:

  • courier,
  • Polish Post Office,
  • collection in person.

» detailed description of delivery methods

How much will I pay for delivery?

You will see the total cost of delivery for your order after you have added products to your basket and selected your preferred methods of delivery and payment – in the summary you will find the precise amount payable.

The cost of shipping by courier is averaged to selected countries and is displayed during the order summary.

The cost of shipping via Polish Post depends on the dimensions and weight of the package. It is best to contact us by e-mail: sklep@magabi.pl before making the payment to confirm the shipping costs.

» detailed delivery costs

How can I pay for my order?

Depending on the value of the order, the chosen method of delivery and your own preferences, you can choose one of the following methods of payment:

  • transfer to bank account,
  • cash on delivery,
  • electronic payment (online transfer).

» detailed description of payment methods

Can I collect goods in person?

Of course, you can collect your order in the company building at ul. Rataja 8/22, 87-162 Lubicz Górny after arranging the pickup date (usually from Monday to Friday 08:00-15:00). Please contact us for details. When you collect in person you don’t pay any extra costs.

What are discount coupons?

During many of our promotional campaigns we offer discount coupons to our customers. They take the form of codes which should be entered in the appropriate field in the shopping basket. This will cause the amount payable to be calculated taking account of the discount.

Remember that most discount codes have an expiry date. After this date the code becomes inactive and can no longer be used to obtain a discount.

What is the storeroom?

The storeroom is an area where you can add products that you are still thinking about. This function is available only to registered users.

If you are debating whether to buy a particular product, and you have an account with us, just log on and add the product to your storeroom. The products in the storeroom are remembered for you. When you next log on to the store, you will find all of the products you saved. At any time you can return to them, move them to the shopping basket or remove them from the storeroom.

Can I obtain a VAT invoice?

Yes, you can obtain a VAT invoice for products bought from our store. For this purpose, when placing an order, on the form with your data supply also the invoice details. State your wish to receive a VAT invoice in the “order notes”. If the delivery address differs from the invoice address, mark the “ship to a different address” option on the form and state the address to which the goods are to be delivered.

The date of issue of the VAT invoice will be the date on which your order was dispatched. It is not possible to change this date.

How can I change my order?

You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by phone: 668766838 or by mail: sklep@magabi.pl

I placed an order in error. How can I cancel it?

You can cancel your order only up to the time when it has been fully made up. After it has been sent to the stated address, cancellation is no longer possible. To cancel an order, contact us as quickly as possible, preferably by phone: 668766838 or by mail: sklep@magabi.pl

Where is my package?

If you select the courier delivery option, you will receive an e-mail with the number of the shipping list and a link to a page where you can keep track of the current location of your package. If you are a registered store customer, that link will also be visible in the “Shipping” column when you view your order details.

Do products come with a guarantee?

Yes, products available from our store come with a manufacturer’s guarantee valid within Poland. Information on the duration of the guarantee is given in the product description, as well as on manufacturers’ websites. It is important to retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.

» guarantee and servicing terms

I have a problem with a product I ordered. What now?

Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone on 668766838.

If you wish to make a complaint about a product, check whether the complaint should be addressed to us or to the manufacturer. This information can be found on the guarantee card, and also in the product description on our pages or on the manufacturer’s website.

» detailed complaint procedure

Can I return a product that I have purchased?

Yes, according to the Act of 2 March 2000, within 10 days of the date of collecting ordered goods, you can return a product bought online without giving reasons. To receive a full refund the goods must not carry signs of use or be damaged, and must be in the original packaging with its entire contents intact. The store has the right to reduce the amount of reimbursement if the returned product has traces of use.

» description of complaints and returns